frequently asked questions
What is the earliest I can check-in?
Standard check-in time is 1 pm.
Can I arrive late?
Yes. Guests not arriving until after 9.00 pm please ring Reception on day of arrival so we can give you details for after hours checkin.
What time is checkout?
Checkout time is 10 am. Late checkout can be arranged the night before but may attract a late checkout fee.
Do you have onsite parking?
Yes, we have free parking with 83 car parking spaces.
How close is the motel to public transport?
Leumeah railway station is a 6-minute walk from the motel. Leumeah station is on the Airport Line and will deliver you to the domestic or international airport in less than 50 minutes or to CBD in less than an hour.
Are your rooms non-smoking?
Yes, all rooms at The Hermitage are non-smoking. Guests agree to the non-smoking policy on sign-in and any breach may attract an additional cleaning charge of up to $150.
Do you have a restaurant?
Yes, we serve breakfast and dinner in the restaurant. Breakfast is served Monday – Friday, 7 am to 8.30 am and on weekends by request. Please refer to the restaurant page for further info.
Do you have room service?
Yes, for dinner. We also have a bar in the restaurant that also provides room service.
Do you have wireless internet in guest rooms?
Yes, we have wireless internet in all rooms free of charge. Limited download applies.
Do you have an outdoor pool?
Yes, we have a 20-metre swimming pool with a bubble spa. Lounge chairs and outdoor tables and chairs are located in the enclosed pool area. Hours are 7 am – 9 pm daily.
How close are you to the shops?
10 minutes by car or 15 minutes by train to Macarthur Square, which has over 190 specialty shops including David Jones, Big W, Target, Woolworths, Coles, 100 Fashion shops and an Event Cinemas 11 (including GOLD CLASS) Cinema Complex.
How close are you to restaurants?
The Hermitage has a licenced restaurant and bar, open Monday to Saturday nights for dinner. We are also within 2-5 minutes’ walk to a number of restaurants and fast food outlets including Oporto’s, McDonald's, Subway, Hungry Jacks, Red Rooster, Isabelle’s Pizza & Pasta and Sizzler’s. Please visit Google Maps for a detailed list.
Do you have Foxtel?
Yes. We have 10 Foxtel Channels to all rooms. They include Fox Sport 502 , Sky News, Bio, Nick, Fox 8 and more.
What is your cancellation policy?
Cancellations must be made at least 48 hours prior to check in date and time. Cancellations received less than 48 hours, the full amount for the first cancelled night will be charged. No-show guests will be charged the first night rate for the booking.
How do I guarantee my booking?
Credit card details or a $150 cash deposit is required to secure room bookings.
Can I pay cash or Eftpos for the motel room?
Yes. However, a bond of $150 or more plus photo ID is required.
Do you have a gym?
All guests over the age of 16 years have complimentary use of the gymnasium.